Casiny Privacy Policy

At Casiny, we respect your privacy and are committed to protecting the personal data you share with us when you play, register, or browse our site. This Casiny Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account at Casiny Online Casino, you agree to the practices described below.

Information We Collect

Here at Casiny Casino, we collect information in several ways: directly from you when you register or contact support, automatically through your use of our platform, and from third parties such as payment providers and identity verification services. We at Casiny gather the following categories of data:

• Registration details: name, date of birth, email address, phone number, and country of residence
• Identity verification documents: government-issued photo ID, proof of address, and payment method details
• Financial information: deposit and withdrawal history, card or e-wallet details used for transactions
• Gaming activity: games played, wagers placed, bonuses claimed, and loyalty points earned
• Technical data: IP address, device type, browser information, and login timestamps
• Communication records: live chat transcripts, emails, and Telegram or social media interactions with our support team

How We Use Your Information

Our Casiny Casino platform uses your personal data to operate our services responsibly and in line with our licence from the Tobique Gaming Commission. We use the information we collect to:

• Verify your identity and age before allowing any withdrawal
• Process deposits, withdrawals, and bonus entitlements, including our welcome package and weekly free spins
• Administer our loyalty program and VIP levels based on your wagering activity
• Detect and prevent fraud, money laundering, and prohibited strategies such as Martingale or hedging
• Communicate with you about promotions, account updates, and customer support requests
• Comply with legal and regulatory obligations applicable to our licence

We at Casiny do not sell your personal data to third parties for marketing purposes unrelated to our services.

Legal Basis for Processing

Our processing of your data is based on the need to perform our contract with you, our legitimate interest in preventing fraud and improving our services, your consent where required, and our obligation to comply with anti-money-laundering and licensing requirements.

Sharing Your Information

At Casiny Online Casino, we may share your data with trusted third parties who help us deliver our services. Our Casiny team works with:

• Payment processors and our payment agent, Sultucia Ltd, to handle deposits and withdrawals
• Identity verification providers to complete KYC checks, including biometric face verification where necessary
• Game providers such as Pragmatic Play, Evolution, NetEnt, and Playtech to deliver pokies, live casino, and table games
• Regulatory authorities, including the Tobique Gaming Commission, when required by law
• IT and security vendors who help us maintain the safety of our systems

We require all partners handling your data to maintain appropriate confidentiality and security standards.

Cookies and Tracking

We use cookies and similar technologies to improve your experience at Casiny, remember your preferences, and analyse how our site is used. Our Casiny platform uses cookies for session management, fraud prevention, and marketing effectiveness. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. Verification documents, transaction records, and communication history may be kept for several years after account closure, as required under applicable gambling regulations.

Data Security

Our Casiny security measures include encryption, restricted access controls, and regular monitoring of our systems to protect your personal and financial information. We at Casiny Casino take reasonable technical and organisational steps to prevent unauthorised access, loss, or misuse of your data. While we strive to protect your information, no online system can guarantee absolute security.

Your Rights

As a player at Casiny, you have rights regarding the personal data we hold about you. Depending on your jurisdiction, you may:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise these rights, you can contact our support team through live chat, our Intercom Help Centre, or our official Telegram channel. Our Casiny Casino team will respond to verified requests within a reasonable timeframe.

Verification and Documents

Before processing any withdrawal, we require verification of your identity. We may ask you to submit a government-issued photo ID, proof of address not older than six months, and payment method details. If additional checks are needed, we may request a second ID, a photo of you holding your ID, or a verification call. Documents that are illegible, damaged, missing corners, or submitted in black-and-white may be rejected, and we will ask you to resubmit clear copies. Our verification review typically takes up to three business days, after which we confirm activation by email.

International Data Transfers

Because Casiny Online Casino operates internationally, your data may be transferred to and processed in countries outside your country of residence, including where our owner, Neptune Projects S.R.L., and our payment agent, Sultucia Ltd, are established. We ensure appropriate safeguards are in place whenever we transfer your data across borders.

Restricted Jurisdictions

We do not knowingly process data from, or provide services to, residents of countries listed in our restricted jurisdictions, or from any country where online gambling is prohibited. If we discover that you are accessing our services from a restricted location, including through a VPN or proxy, we may suspend your account and limit further data processing.

Children's Privacy

Casiny Online Casino is strictly for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have collected information from someone under the legal age, we will take steps to delete that data promptly.

Changes to This Policy

We may update this Casiny Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted indicates your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team through live chat, our Help Centre, Facebook community group, or Instagram. We at Casiny are committed to addressing your privacy concerns promptly and transparently.