Casiny Terms and Conditions

Welcome to Casiny. These terms and conditions govern your use of our casino, including our website, our games and all related services. By creating an account, you agree that we may process your data and manage your play in accordance with this document. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Who We Are

Casiny is owned and operated by Neptune Projects S.R.L., registered in Costa Rica, with payment processing handled by our agent Sultucia Ltd, Cyprus. We hold an e-gaming licence issued by the Tobique Gaming Commission (No. 0000020). At Casiny, we primarily serve players from Australia and New Zealand, and our platform is presented in English with localisations for en-AU and en-NZ audiences.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years old and a legal resident of a country we accept. We do not permit residents of restricted jurisdictions, including but not limited to the United States, United Kingdom, Canada (Ontario and New Brunswick), European Union member states such as Germany, France, Italy and Spain, and other listed territories, to register at Casiny. We also bar residents of any country where online gambling is prohibited by law.

Our casino login system allows only one account per player, household, IP address, device and payment method. If we detect duplicate accounts, we reserve the right to suspend them and withhold any associated funds. When using Casiny login credentials, you agree to keep them confidential and notify us immediately of any unauthorised access.

Prohibited Use of VPNs

We do not allow the use of VPNs, proxies or any tools designed to mask or manipulate your real location. If we identify such activity, we may close your account and void any bonuses or winnings obtained.

Deposits and Withdrawals

Our accepted deposit methods include Visa and Mastercard, with payments processed in AUD and NZD. To qualify for a welcome deposit bonus, we require a minimum deposit of 20 AUD or 30 NZD, while our weekly free spins require at least 30 AUD/NZD. The minimum withdrawal amount is 10 EUR or the currency equivalent per transaction, though we will release your full balance without this minimum when you close your account.

We apply withdrawal limits of 5,000 EUR per month when your account balance is at least ten times your total deposits, or 10,000 EUR per month otherwise. We do not impose per-transaction, daily or weekly limits beyond these monthly caps. We charge no withdrawal fee if your deposit has been wagered at least once; otherwise, an 8% fee applies with a 4 EUR minimum. A 50 EUR administration fee applies to chargebacks or payment reversals, and currency exchange fees charged by some payment systems may also apply.

Verification and KYC

Before processing any Casiny withdrawal, we require verification of your identity. We may request a government-issued photo ID, proof of address no older than six months, and details of your payment method. If these are insufficient, we may ask for a second ID, a photo of you holding your ID, biometric verification, or a verification call. Our review typically takes up to three business days, after which we send a confirmation email and activate your account fully. We reserve the right to reject documents that are illegible, damaged, missing corners, in black-and-white, or that do not match your registered name or address.

Welcome Bonus and Promotions

At Casiny, we offer a welcome package spread across your first three deposits, with wager-free free spins included:

• 1st deposit: 100% up to 1,000 AUD/NZD plus 25 free spins
• 2nd deposit: 150% up to 1,500 AUD/NZD plus 50 free spins
• 3rd deposit: 200% up to 2,000 AUD/NZD plus 75 free spins

Our Casiny bonus terms require a minimum deposit of 20 AUD or 30 NZD per offer, with a 40x wagering requirement on bonus funds (0x on free spin winnings). The maximum bet permitted while wagering is 25, and maximum winnings are capped at 10,000 from bonus money and 500 from free spins. Free spins must be activated within 3 days, free spin winnings are valid for 7 days, and bonuses expire within 7 days if unused.

Pokies contribute 100% to wagering requirements, live casino games contribute 10%, and table games contribute between 5-25%. We exclude Plinko, Dice, Hi-Lo, Mines, Roulette, Video Poker, and all 3 Oaks Gaming and Wazdan titles from bonus wagering contribution. We strictly prohibit martingale, opposite betting and hedging strategies while wagering a bonus, and withdrawing funds before wagering is complete will cancel the bonus and any related winnings.

Other Promotions

We run a Weekly Free Spins promotion every Friday, rewarding 50 free spins to players who deposit 30 AUD/NZD or more in the previous 7 days, with a cut-off of Thursday 3pm AEST and 1x wagering. We also offer a Telegram exclusive bonus of 50 free spins for joining our Casiny Telegram channel, as well as a referral programme granting 30 cash bonus per referred friend (up to 5 friends), with the referred friend receiving 5 cash bonus. Only one referral bonus may be active at a time.

Loyalty and VIP Programs

We credit 1 loyalty point for every 1 wagered across any available game. Our Casiny VIP Program consists of 10 levels based on lifetime wager, offering free spins, cashback at varying rates, cash rewards, and increasing bonus bet caps as you progress. Instant cash rewards appear in your rewards tab and must be claimed manually.

Games and Providers

Our casino features almost 6,000 games from leading studios including Pragmatic Play, Play'n GO, NetEnt, Evolution, Playtech, Betsoft and many more. Casiny pokies form the core of our offering, with categories such as Haunted Pokies, Hot Right Now, New Games and Stevo's Picks. We also provide live casino tables, table games, roulette, video poker, and crash and instant games such as Plinko, Dice, Hi-Lo and Mines. Live blackjack, live roulette and live baccarat are supplied by Evolution and Playtech.

Responsible Conduct and Account Closure

We expect all players to use our services responsibly and in accordance with these terms. We reserve the right to suspend or close accounts found in breach of our terms, engaging in fraudulent activity, or violating our restricted country policy. Upon closure, we will pay out your full balance without minimum withdrawal restrictions.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory changes or improvements to our services. We encourage you to review this page periodically, as continued use of Casiny after changes are posted constitutes your acceptance of the updated terms.

Contact Us

If you have questions about these terms, our support team is available via live chat, our Intercom Help Centre, our FAQ page, our Telegram channel, and our Facebook community group. We are committed to assisting you promptly with any queries regarding your account, bonuses, or withdrawals.